Our Fulfillment team is very quick to process all inbound orders and usually starts to process orders within a few hours of being received. This is to make sure our customers receive their products as soon as possible.
You may edit, update or remove any items from your order as much as you would like prior to clicking “Complete Order.” After this point, we are unable to make any changes or amendments to your order, as our Fulfillment team will have already started processing and preparing your order for delivery.
Once your order is processed, the products, flavors and shipping addresses are unable to be amended by our team. If you purchased an item and it has shipped with UPS, you are able to amend the address by opening up the order confirmation email from us that includes the tracking information. UPS has a bottom which allows customers to “edit address”. You will be required to create a profile to edit the address with UPS. This must be done prior to delivery of the item. If you’re having issues with this, you will have to contact UPS directly as we cannot assist with any delivery address changes or issues with UPS.
If you entered an address that does not exist, the order will make its way back to our fulfillment center. Upon receiving, our Fulfillment Team can then redirect your order to your correct address (if you’ve provided it to our Customer Service team) or provide a full refund (product costs only).
If you placed an order and received a tracking number that shows the product was delivered but you do not see your product in your mailbox/front door or apartment locker you will need to contact UPS or the shipping service and open up a case with them. We cannot open up cases for customers and can only go off of a tracking number which is the only information provided to us by UPS or USPS.
If you entered any incorrect details regarding products (or flavors) and it has already shipped from our facility, your order cannot be canceled (or amended) after this point, as it has already shipped to you. Once received, if you still require changes to be made to your order, you will be responsible for contacting our Customer Support team (and paying the return postage), so that we can help you through our Returns/Exchanges policy.
KLOUT PWR is not liable for any losses incurred if the customer has provided any incorrect details for their order. KLOUT PWR also reserves the right not to issue a refund for product costs on orders never received, as a result of the incorrect details provided.