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How can I change my shipping address?
Our Fulfillment team is very quick to process all inbound orders and usually starts to process orders within a few hours of being received. This is to make sure our customers receive their products as soon as possible.
You may edit, update or remove any items from your order as much as you would like prior to clicking “Complete Order.” After this point, we are unable to make any changes or amendments to your order, as our Fulfillment team will have already started processing and preparing your order for delivery.
Once your order is processed, the products, flavors and shipping addresses are unable to be amended by our team. If you purchased an item and it has shipped with UPS, you are able to amend the address by opening up the order confirmation email from us that includes the tracking information. UPS has a bottom which allows customers to “edit address”. You will be required to create a profile to edit the address with UPS. This must be done prior to delivery of the item. If you’re having issues with this, you will have to contact UPS directly as we cannot assist with any delivery address changes or issues with UPS.
If you entered an address that does not exist, the order will make its way back to our fulfillment center. Upon receiving, our Fulfillment Team can then redirect your order to your correct address (if you’ve provided it to our Customer Service team) or provide a full refund (product costs only).
If you placed an order and received a tracking number that shows the product was delivered but you do not see your product in your mailbox/front door or apartment locker you will need to contact UPS or the shipping service and open up a case with them. We cannot open up cases for customers and can only go off of a tracking number which is the only information provided to us by UPS or USPS.
If you entered any incorrect details regarding products (or flavors) and it has already shipped from our facility, your order cannot be canceled (or amended) after this point, as it has already shipped to you. Once received, if you still require changes to be made to your order, you will be responsible for contacting our Customer Support team (and paying the return postage), so that we can help you through our Returns/Exchanges policy.
KLOUT PWR is not liable for any losses incurred if the customer has provided any incorrect details for their order. KLOUT PWR also reserves the right not to issue a refund for product costs on orders never received, as a result of the incorrect details provided.
Order Shows as Delivered, But I don't Have Anything?
Before contacting our customer service, we recommend that you first look all over your property as the USPS may have left your package in a safe location, away from the view of the public. Also, please check with your family members and neighbors to see if they have seen your package.
If you live in an apartment complex, your package may have been delivered to either: a “Parcel Locker,” (you should have been given a key by the USPS for this Parcel Locker) or to your Leasing Office or Manager’s Office).
If you do not find your package, we suggest contacting your local Post Office, make sure to give them your tracking number, and explain that according to tracking your order has been delivered, but you have not received anything.
If none of the above help you, please contact our Customer Service Team at email@example.com for assistance.
How can I track my orders & Payment?
After placing an order you should receive an email with confirmation of your order. Please allow up to 24 hours for the email as there can be some delays with certain mailboxes. If you do not see an email, check your spam folders and then double check you entered the correct email address for your order. Once an order has been placed you will be able to track the progress of this order through the emails sent to you, which will include a tracking number. You can track your shipment with this tracking number.
How long does it usually take to receive my order?
With a few exceptions, all orders are shipped out within 24-hours of being placed (Monday – Friday). Our fulfillment center is located within the U.S. so most orders will arrive in 3-5 business days. For international orders or those going to Hawaii or Alaska the shipping time can very and is usually a bit longer.
Can I return my order?
If you had an issue with your order, which would include the wrong items in your order please contact us. If you received the correct items in your order, we cannot accept returns for any opened supplement or nutritional products due to health and safety guidelines. If you are looking to return apparel items, the item needs to have the tags still on it, unwashed and like new. The customer will be responsible for paying for shipping for apparel items returned.